จำนวน 8 อัตรา
วันเวลาทำงาน : ทำ 4 วัน หยุด 3 วัน งานกะ 24*7

Key Responsibilities:
• Provide first-level technical support via phone, email, chat, or ticketing system.
• Log, categorize, and prioritize incidents and service requests in the ITSM system.
• Perform basic troubleshooting for hardware, software, printers, email, VPN, and
connectivity issues.
• Guide users through step-by-step resolutions using knowledge base articles and remote
support tools.
• Escalate unresolved incidents to appropriate Level 2/3 teams or vendors based on
defined escalation paths.
• Monitor ticket queues and follow up with users to ensure timely resolution and service
quality.
• Document solutions, FAQs, and workarounds to contribute to the knowledge base.
• Support user onboarding/offboarding (e.g., account creation, laptop setup).
• Provide status updates and maintain clear communication with users throughout ticket
lifecycle.
• Assist in incident response coordination during major outages or security alerts.

Qualification:
• Education: Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• Experience: 1–3 years in a technical support or IT helpdesk environment.

Technical Skills:
Familiarity with Windows, MS Office, Active Directory, Cloud remote support tools (e.g.,TeamViewer, AnyDesk).
Experience with ticketing tools (e.g., ServiceNow, Zendesk, FreshService).
Basic understanding of networking (IP, DNS, DHCP), email (Outlook/Exchange), and VPN usage.

Qualification:
• Education: Bachelor’s degree in Computer Science, Information Technology, Networking, or
related fields.
• Experience: 1–3 years in IT support, infrastructure monitoring, or network operations roles.

Technical Skills:
• Familiarity with basic network concepts (TCP/IP, DNS, VPN, Firewalls, Load Balancers).
• Working knowledge of Cloud, Windows/Linux server environments.
• Experience with monitoring tools such as: Nagios, PRTG, Grafana, Splunk, or Datadog.
• Basic command-line troubleshooting (e.g., ping, tracert, netstat, log inspection).

Soft Skills:
• Strong attention to detail and sense of urgency.
• Ability to work in a high-pressure, shift-based environment.
• Clear written and verbal communication for incident reporting and escalation.

Languages:
• Proficient in English; additional regional language is a plus.

สวัสดิการ
• ประกันสังคม
• ประกันอุบัติเหตุ
• ประกันสุขภาพ
• เงินโบนัสตามผลงาน
• ค่าล่วงเวลา
• วันหยุดพักผ่อนประจำปี เริ่ม 6 วันต่อปี
• วันลากิจ  3 วันต่อปี (ตามกฏหมายแรงงานกำหนด)
• วันลาป่วย
• การตรวจสุขภาพประจำปี
• งานเลี้ยงสังสรรค์ประจำปี